This book offers a blend of comprehensive and extensive high-quality discussion and research outputs from highly reputed authors and editors. It is designed to cover issues and developments related to the aviation industry in Malaysia, focusing more on managerial and operational issues from a multi-sectoral aviation perspective. Aviation Management in Malaysia: Issues and Developments provide specific discussion from a wide range of multi-sectors in aviation, including airlines, airports, MROS (maintenance, repair, and overhaul), and air cargo players. The content of this book deals with distinct topics of managing the aviation organisation, such as service quality, positioning strategy, corporate branding, aviation technology, airport performance, sales and taxation in the airport, safety management systems, corporate social responsibility, and many more. In this sense, readers will be able to compare, contrast, and comprehend any managerial issue and recent developments through aviation management lenses. Readers will also be able to acquire understanding, knowledge, and shared experience of the recent key issue that emerged in the aviation sector.

Instructor Biography

Nor Aida Abdul Rahman (Dr.) is an Associate Professor at Universiti Kuala Lumpur, Malaysian Institute of Aviation Technology (UniKL MIAT) in Subang, Selangor, Malaysia. Currently, she serves as a Head of Aviation Management at Universiti Kuala Lumpur. She has worked as an internal and external trainer in management, supply chain, halal logistics, and postgraduate research. She has written three books on postgraduate research. Her research work has appeared in several reputable academic journals, book chapters, and refereed conference proceedings. She earned a PhD degree in Management (supply chain management) from Brunel University, London, UK. She is also serving as External Academic Advisor in college, a chartered member of the Chartered Institute of Logistics and Transport Malaysia (CILTM), HRDF Certified Trainer, Chairman (Academic Committee) for the Malaysian Association of Transportation, Logistics, and Supply Chain Schools (MyATLAS), Vice President (Research Journal) for the Institute for Research in Management and Engineering UK (INRME), JAKIM Halal Certified Trainer, UniKL Halal Professional Board, and a member of the Academy of Marketing, UK.


Nurhayati Mohd Nur (Dr.) is a Senior Lecturer in the Aerospace Department and currently serves as a Head of Research and Innovation at Universiti Kuala Lumpur, Malaysian Institute of Aviation Technology (UniKL-MIAT). She received her PhD in Engineering (Ergonomics Design) from the University of Malaya. She has twelve years of working experience in manufacturing industries, mainly in the Quality, Engineering, and Production Department. She also worked as a consultant and trainer for ISO 9001, AS 9100, and the TS16949 Quality Management System (QMS). In UniKL-MIAT, she is the principal researcher for the Aerospace Research Cluster. Her main research interests include ergonomics design, human factors, task design, halal technology, manufacturing process improvement, maintenance activities, and quality management systems.

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